Shipping policy

SHIPPING POLICY

Last Updated: September 1, 2026

Thank you for shopping with Silver Jack’s Tally. We work to get your Tally Coins on their way as quickly and safely as possible.

This Shipping Policy explains our processing times, shipping methods, tracking, and what happens if there is a problem with your shipment.

ORDER PROCESSING

Most orders are processed and prepared for shipment within 1–3 business days after your order is placed.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During product launches, holidays, promotions, or periods of unusually high order volume, processing may take longer. If we expect a significant delay, we will make reasonable efforts to notify you.

SHIPPING RATES

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

From time to time, Silver Jack’s Tally may offer:

  • free shipping;

  • discounted shipping;

  • promotional shipping rates; or

  • free shipping when an order reaches a specified purchase amount.

Any applicable promotion and its requirements will be displayed on our website or during checkout.

ESTIMATED DELIVERY TIMES

Delivery times displayed at checkout are estimates and begin after your order has been processed and transferred to the shipping carrier.

Delivery times may vary depending on your location, selected shipping method, carrier operations, weather, holidays, and other circumstances outside our reasonable control.

Silver Jack’s Tally cannot guarantee a specific delivery date unless we expressly state otherwise.

ORDER TRACKING

When tracking is available for your selected shipping method, you will receive tracking information after your order ships.

Please allow time for the shipping carrier to scan and activate your tracking information.

Tracking information is provided by the carrier, and updates may occasionally be delayed.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us as soon as possible at silverjackstally@gmail.com.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment or has been transferred to the carrier.

If an order is returned to us because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

LOST OR MISSING PACKAGES

If your package has not arrived within a reasonable period after its estimated delivery date, please first review the tracking information and verify that the shipping address on your order is correct.

If you still cannot locate the package, contact us at silverjackstally@gmail.com with your order number.

We will work with you and, when appropriate, the shipping carrier to investigate the shipment.

If we determine that a package was lost in transit before confirmed delivery, we will generally provide a replacement at no additional charge, subject to product availability.

If the original product is no longer available, we may offer an equivalent replacement or store credit.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around the delivery location, mailbox, parcel locker, front desk, or other areas where the carrier may have left the package.

  2. Check with members of your household or neighbors who may have accepted the package.

  3. Allow up to 48 hours after the carrier's delivery notification, as packages are occasionally scanned as delivered shortly before actual delivery.

  4. Contact the shipping carrier if the package still cannot be located.

If you are still unable to locate your package after taking these steps, contact us at silverjackstally@gmail.com and we will help you determine the appropriate next steps.

Silver Jack’s Tally is not responsible for packages stolen or lost after confirmed delivery when the order was correctly delivered to the address provided by the customer, except where otherwise required by applicable law.

DAMAGED SHIPMENTS

If your order arrives damaged during shipping, please contact us as soon as reasonably possible at silverjackstally@gmail.com.

Please include:

  • your order number;

  • a description of the damage; and

  • photographs of the damaged product and packaging when reasonably available.

If we determine that your product was damaged during shipment, we will provide an appropriate replacement, exchange, store credit, or other remedy as required by applicable law.

We will cover reasonable shipping costs associated with correcting an order that arrived damaged due to shipping.

Minor variations in the finish, plating, patina, engraving, stamping, color, texture, or other characteristics resulting from the normal manufacturing process are not considered shipping damage.

INCORRECT ORDERS

If we accidentally send you the wrong product or an item is missing from your order, please contact us at silverjackstally@gmail.com.

We will correct verified fulfillment errors at no additional cost to you.

MULTIPLE SHIPMENTS

Orders containing multiple products may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each shipment.

You will not be charged additional shipping solely because we choose to fulfill your order in multiple packages.

INTERNATIONAL SHIPPING

International shipping availability, where offered, will be displayed during checkout.

International customers are responsible for any applicable customs duties, import taxes, tariffs, brokerage fees, or other governmental charges imposed by the destination country unless otherwise stated during checkout.

International shipments may experience delays due to customs processing or other circumstances outside Silver Jack’s Tally’s control.

Silver Jack’s Tally is not responsible for customs delays or charges imposed by foreign governments.

RETURN SHIPPING

Returns and exchanges are governed by our Refund & Return Policy.

For ordinary returns or exchanges, customers are responsible for return shipping costs.

If you received a damaged, defective, or incorrect product because of an error by Silver Jack’s Tally or an eligible shipping issue, we will cover reasonable return or replacement shipping costs.

SHIPPING RESTRICTIONS

We reserve the right to restrict shipping to certain locations when required by law, carrier limitations, product restrictions, or circumstances that make reliable delivery impractical.

If we are unable to fulfill an order because of a shipping restriction, we will cancel the affected order and refund any amount paid for that order to the original payment method.

CONTACT US

Questions about shipping or an existing order can be sent to:

Silver Jack’s Tally
silverjackstally@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more quickly.

Effective Date: September 1, 2026